Question 1

Do I have to reserve online for Open Play?

Accepted Answer

No, online reservation is not required for open play hours of 9:30-11am (Tuesday, Wednesday, and 1st & 3rd Saturdays; but it is recommended so that you can easily walk in, check-in, and begin to enjoy the facility. We do require online reservations for our mindful play + open play sessions as these are instructor led classes and we need preparation time. Please be sure to check our weekly schedule of open days/time to the public in case of a private event. Thanks!

Question 2

Am I allowed to bring food & drinks into the space?

Accepted Answer

During open play hours, you are allowed to bring nut-free SNACKS & drink into the facility.

Food & Drinks are allowed during parties & events

Question 3

Are parents and older children allowed in the play area?

Accepted Answer

Parents and older siblings (7+) are welcome to join the fun, but please note our play equipment has specific weight and height requirements. Older siblings/friends/family (7+) pay a non-playing admission fee of $5. We have board games in our lounge area to keep older kids entertained. If any older sibling/family/friend (7+) engages in rough play with smaller kids or our equipment, they will receive two warnings before being asked to leave without a refund or credit for future use. Please ensure that older children are supervised at all times to maintain a safe environment for all guests.

Question 4

I reserved open play online, but something came up & I am not able to come?

Accepted Answer

As a parent ourselves, we understand that certain things come up. If possible, please give us a call or send an email, once you know you will not be to come in. We will be able to issue a credit for future use of open with in 30 days.  No notice the same day, will forfeit any credit/refund.

Letting us know as soon as possible, helps us make space for any walk in customers/tots. We appreciate you working with us.

Question 5

How far ahead can we reserve a date for our party?

Accepted Answer

Our calendar is open for party reservation up to 5 months ahead.

Question 6

Will the playroom be open to the public during my party?

Accepted Answer

No. Your party will be completely private and you will have the use of our playroom & dedicated party room for the duration of your party time.

Question 7

What time should we arrive for our event?

Accepted Answer

Access to the space begins at your scheduled start time. Your rental period includes setup and cleanup, and we are unable to provide early entry. Please plan décor, food setup, and guest arrival within your reserved time.

If additional time is needed, please be sure to request more time during book. Additional time is not guaranteed, depending on schedule. 
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Question 8

Is there a maximum number of children that can attend?

Accepted Answer

Our maximum capacity for the play area for parties is 15 kids and up to 2 adults per child. Our max capacity combined, adults and children, is 40 guests. If you expect more than 40 guests, please contact us to discuss possible accommodations.

Question 9

What does the party itinerary look like?

Accepted Answer

Parent/Guardian(s) or Party Decorator will arrive at scheduled rental time to setup food, cake/cupcakes, additional decor/treats in the party room. Our staff member will be there to help assist with loading/unloading & set up until your party guests starts to arrive. Our staff member will be up in the playroom to welcome your guests and familiarize them with our rules and policies as they check in. All guests will remain in the playroom area until it's time to eat. They will play for an estimated 45 minutes to 1 hours then they will all move to the party room to eat. After washing hands and mouths, the kids can continue to play in the play area for another 30 minutes. The last 35-40 minutes of party time, the playroom will close to begin singing happy birthday and enjoying cake. All guests will exit from the party room only.See below for an itinerary example: 12PM - 3PM PARTY12-12:30pmParent/Guardian arrives to setup food, cake/cupcakes, & additional decor12:30-1:45Guests Arrive, Check In, Review Policy, Playtime in the PartyRoom1:45-2:10Kids & Guests Gather to Eat2:10-2:25After Cleanup, Kids are allowed to return to play in the playroom2:30-2:50Sing Happy Birthday, Eat Cake, Open Gifts *Play Area Officially Closes & Staff Begins to Clean & Sanitize that Area*2:50-3:00Event Concludes/Farewell to Guests Please note that the itinerary is flexible and can be adjusted based on your preferences and the needs of your guests, except for the last 30-40 minutes of eating cake/cupcake.

Question 10

I would like more than 3 hours for a private party time; can I book additional time?

Accepted Answer

Yes. When reserving your birthday party package, you can book an additional 30 minutes for $60 or 1 hour for $110.

We highly recommend reserving this additional time at the time of booking, because extra time cannot be guaranteed at the last minutes (day of, 1 week before, etc.) due to other possible scheduled events.

Frequently Asked Questions