Frequently Asked Questions
Yes, but only on Tuesday - Thursday. Online reservation is not required for open play for Friday, Saturday, Sunday & Monday; but it is recommended so that you can easily walk in, check-in, and begin to enjoy the facility. Be sure to check our weekly schedule of open days/time to the public in case of a private event. Thanks!
During open play hours, you are allowed to bring nut-free SNACKS & drink into the facility.
Food & Drinks are allowed during parties & events
Parents and older siblings (7+) are welcome to join the fun, but please note our play equipment has specific weight and height requirements. Older siblings/friends/family (7+) pay a non-playing admission fee of $5, or the full tot admission fee if they wish to play. We have board games in our lounge area to keep older kids entertained. If any older sibling/family/friend (7+) engages in rough play with smaller kids or our equipment, they will receive two warnings before being asked to leave without a refund or credit for future use. Please ensure that older children are supervised at all times to maintain a safe environment for all guests.
As a parent ourselves, we understand that certain things come up. If possible, please give us a call or send an email, once you know you will not be to come in. We will be able to issue a credit for future use of open with in 30 days. No notice the same day, will forfeit any credit/refund.
Letting us know as soon as possible, helps us make space for any walk in customers/tots. We appreciate you working with us.
Our calendar is open for party reservation up to 5 months ahead.
The non-refundable retainer is $100 for the Weekday magic, $150 for the DIY & Celebration Plus package, and $350 for the deluxe package. This does go towards your total rental amount.
No. Your party will be completely private and you will have the use of our entire facility, dining area, and play area for the whole duration of your party (with the exception of the back warehouse).
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If you have items to set up, we allow 30 minutes prior to your event start time. Our party host and assistant can help set up the last bits of detail you need.
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If you do not have other things to set up, we still ask that you arrive at least 15 minutes prior to your guests’ arrival so we can work you through the itinerary, set expectations for you and your guests to ensure a smooth check-in process.
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Our maximum capacity for the play area for parties is 15 kids and up to 2 adults per child. Our max capacity combined, adults and children, is 40 guests. If you expect more than 40 guests, please contact us to discuss possible accommodations.
For the first 15 minutes of your party, one of our staff will be up front to welcome your guests and familiarize them with our rules and policies as they check in. Then we will guide the kids into the Play Area to start their play. They will play for an estimated 45 minutes, then they will all move to the dining area to eat. After washing hands and mouths, the kids can continue to play in the play area for another 30 minutes. The last 15-20 minutes the play area will close to begin singing happy birthday and enjoying cake. See below for an itinerary example: 1PM - 3PM PARTY 1:00 - 1:15pm Guest Arrival; Check-In & Policy Review 1:15 - 1:50pm Fun in the Play Area/Activities 1:50 - 2:20pm Kids Gather to Eat 2:20 - 2:45 pm After Cleanup, kids are allowed to go back & play in the Play Area 2:45 - 3:00 pm Sing Happy Birthday, Eat Cake, Open Gifts *Play Area Officially Closes* 3:00 - 3:10pm Event Concludes, Farewell to Guests. Please note that the itinerary is flexible and can be adjusted based on your preferences and the needs of your guests.
Yes. When reserving your birthday party package, you can book an additional 30 minutes for $60 or 1 hour for $110.
We highly recommend reserving this additional time at the time of booking, because extra time cannot be guaranteed at the last minutes (day of, 1 week before, etc.) due to other scheduled events.